1. Introduction
At Dolly International Trade Company, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our global trading services, or purchase our products—including our authentic heritage crafts, Gulabi Minakari, Gorakhpur Terracotta, wooden lacquerware, Moonj grass creations, and Banarasi sarees. Please read this policy carefully.
2. Information We Collect
We may collect information about you in a variety of ways when you interact with our business:
- Personal Identification Information: Name, company name, email address, phone number, billing address, and shipping address provided when you place an order, request a quote, or contact us.
- Transaction & Business Data: Records of products purchased, custom manufacturing specifications, commercial inquiries, payment details, and shipping correspondence.
- Technical & Usage Data: IP address, browser type, operating system, access times, and pages viewed directly through our website to help us improve user experience.
3. Use of Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences.
- What are Cookies: Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences over time.
- Types of Cookies We Use:
- Essential Cookies: Necessary for the basic functionality and security of our website.
- Analytical / Performance Cookies: Help us understand how visitors interact with our website by collecting information on pages visited and time spent, allowing us to improve our platform.
- Functional Cookies: Remember your choices and preferences (such as region or language settings) to provide a more personalized experience.
- Managing Cookies: You can choose to accept or decline cookies through your web browser settings. Most browsers automatically accept cookies, but you can usually modify your settings to decline them if you prefer. Note that disabling certain cookies may impact the functionality of our website.
4. How We Use Your Information
We use the information collected to manage our business operations and provide seamless international trade services, including:
- Processing and fulfilling your purchase orders, custom OEM requests, and sample approvals.
- Managing export documentation, logistics coordination, and customs compliance.
- Communicating regarding order updates, customer service inquiries, and product catalogs.
- Improving our website functionality, security measures, and overall client experience.
5. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only under the following circumstances:
- Service Providers: Trusted third-party logistics partners, shipping carriers, and financial institutions necessary to complete your transactions and deliver goods globally.
- Legal & Compliance Requirements: When required by law, government regulations, or export-import compliance authorities to protect our rights, safety, or legal obligations.
6. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your personal and business information from unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, absolute security cannot be guaranteed over the internet.
7. International Data Transfers
As a global trading enterprise, information collected from you may be transferred to, stored, and processed in countries other than your country of residence. By engaging with our services, you consent to such cross-border data transfers in accordance with this policy.
8. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our operational practices or legal requirements. Any modifications will be posted directly on this page with an updated revision date.